97% can’t be wrong.

Our support staff had an interesting phone call the other day. A client of over 3 years was expanding her clinic again to include yet another massage therapist. She called to get some assistance in setting up the new therapist in her massage manedger system.

The client had an interesting comment.

97% of their clients book online.

In fact, so many clients book online that new therapists are only trained on how to check their requested appointment times ONLINE and are no longer trained on how to answer the phone! The few calls that do come in, can easily be handled by one person and no longer need to take the time of other therapists learning how to answer the phone, look up times and dates and manually book appointments. Their answering machine provides their friendly web address and once clients book once online, they find it easier and friendlier than leaving messages and playing phone tag.

new themes

watch for new themes coming to the massage manedger product soon! These new themes will allow you to get even more variety out of your site – and let you stand out from the crowd!

Bug Updates

The programmers have been hard at work fixing bugs in the system and rolled out a bug fix today.

We have also been working at making massage manEdger work international and many changes have been put in place for this.

Sunday Upgrade Recap

This sunday, we did a minor upgrade to the massage manedger system.  Here’s a summary of what is new.

1. You can now add as may therapists as you want to your site.

2. After hour appointments can be booked via the administration area. There is a new area at the bottom of the appointment display page where all the appointments outside of normal business hours are be displayed.

3. The “Payment Type” drop-down is now programmable by you.  Here you can add additional payment methods (or change the spelling of existing payment types (Check vs. Cheque).

Facebook Group

we have created a facebook group in order to connect with more of our users. You can view our group here.

Watch for specials and discounts posted!

Branding your company

RMT Recruiter logo

A new client to MindZplay is RMT Recruiter. While their site is still being coded at the moment, we’ve had the pleasure of creating a logo for them.

They have already taken a proactive step in their marketing by adding the logo to their company vehicle. Now when they drive around town,  it’s marketing their site for them
Great work RMT Recruiter!

Site Design

I know I have said it before, but I just had to post again on the look and feel of your site.  Your site is your online identity. As we take time to get dressed, do our hair and make sure we’re ready to greet clients face to face – your website is doing just that for you online.
How does it look?

Little things make the site look more polished – ready to great your clients.

• Are page headers formatted the same?
• Are images used on the site appropriate?
• How many colors are you using on the site?

A common question we get asked is

Can you clean up my site? Make it look more professional?

It’s no great secret to what I will then do. I clean up fonts, sizes, colors, headers and organize data on the page so the eye can easily read all that great information you have taken the time to put up!  Next time you take control of your content editor, take a moment to review what your site already has in place and try to compliment it – not compete.

I know in the end, it will look wonderful and help drive more clients through your doors!

things are in full swing

I must appologize for the huge delay in between the last post and this. Things at mindZplay have been really busy with new development, upgrades and of course supporting our ever important clients!!

The class module is coming along wonderfully and we’re excited to get beta testers on it!!

We have helped some clients update their sites including (but not limited to)

• http://www.elanclinic.ca/ Regina Osteopathy and Massage Therapy
• http://www.2ndavechiro.com/ Saskatoon Wellness Centre
• http://www.thehandsofpeace.net/ Bossier City Massage Therapy
• http://www.massageaddict.ca/ Nova Scotia Massage Therapy Membership

Now back to work to keep on moving on these new upgrades!! Have a great week!

Upgrade Details

We will be doing a system upgrade to the Massage manEdger sites this Sunday, January 4, 2009, starting at 9:00 am CST. As always, we will do all we can to minimize the service disruption – we expect it to be approximately 2 hours.

The result of our work will deliver to you additional system functionailties including the following:

• Service Bundles – You will now be able to offer treatment packages though the system. This new feature will give you the ability to:
  • Define Service packages.
  • Invoice Service bundles to your clients.
  • Track bundle usage on a client by client basis.
• An enhanced invoicing module. The improvements include:
  • Support for multiple line item categories (services, bundles, etc.)
  • A new “Notes” section, allowing you to add treatment comments to the printed invoice.
• A new Clinic / Therapist services module – this new tool will allow you to configure a treatment service and then assign therapists to that service. This greatly improves the management of services in a multi-therapist clinic environment.
• Tax configuration on a service by service basis. You will now be able to define taxes for each service you offer, ideal for those regions that have different tax requirements based on the services offered.
• Enhanced Appointment Check-out – A visual method of tracking which appointments have been check-out or not.
• Other Miscellaneous feature tweaks and fixes.

If you have any questions or concerns feel free to contact us.

May the spirit of the holidays fill your heart with joy and bring you health and happiness this holiday season. From all of us at mindZplay team